Delivery Policy
Our delivery policy is simple; you work with us, and we will work with you. We offer free local delivery on our next available truck. The next available truck depends on the area, time of year, and order size; but we will immediately start coordinating your delivery with other orders. We do not pick up returns or rental equipment. Customers are responsible for accepting deliveries which may include: helping unload large items and making sure the delivery spot is clear and acceptable. Additional charges may occur if multiple deliveries must be made. Purchaser is responsible for any damage our trucks may cause to yards, sidewalks, driveways, etc depending on delivery instructions. Immediate delivery is based on truck and driver availability. If you don’t know or need to know more, just call and ask!
Store Pick-up
Loading times may vary depending on weather, time of day, size of the order, and what items are being prepared. We will do our best to have your order ready by:
>Morning Pick up (before noon)
>Afternoon Pick up (afternoon)
>Palletize for future pick up (Pick up 1-3 days)
>Bill Only – I will call and set up a pick up time.
Payment
Payment is due upon time of order unless you have established a credit account. All sales are final, but revisions may be made if necessary if done in a timely fashion.
Return Policy
All returns are subject to prior approval. Returns must be in original condition or they may be refused. Restocking charges may occur if delivery was made. Special orders may or may not be returnable with or without a restocking fee. This varies per vendor per item. We do not pick up returns.
Lumber and building materials are expected to be stored properly/ etc, or they may not be returnable. Pike County Lumber prides itself in the quality of its lumber and materials and will only return an item if it were something you would want to buy yourself. Lumber that has been exposed to moisture or sun could cause damage and may void any returns.
Cookie Policy
This website uses cookies to improve your browsing experience and provide you with personalized services. Cookies are small text files that are stored on your device by your web browser. They allow the website to remember your preferences, such as your language, location, and login details. By using this website, you agree to our use of cookies as described in this policy. You can change your cookie settings at any time by adjusting your browser options or deleting the cookies from your device. However, some features of the website may not function properly without cookies. We use the following types of cookies on our website:
- Essential cookies: These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to your actions, such as logging in, filling in forms, or making a purchase.
- Performance cookies: These cookies help us measure and improve the performance of the website. They collect information about how visitors use the website, such as which pages they visit, how long they stay, and if they encounter any errors.
- Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. They may remember your choices, such as your username, language, or region, and tailor the website accordingly.
- Targeting cookies: These cookies are used to deliver relevant and personalized advertising to you. They may be set by us or by our advertising partners. They may track your browsing activity across different websites and build a profile of your interests.
We may update this cookie policy from time to time to reflect changes in our practices or the law. We will notify you of any significant changes by posting a notice on our website or by email. Your continued use of the website after such notice constitutes your acceptance of the updated policy. If you have any questions or concerns about our use of cookies, please contact us at email.